Frequently Asked Questions
Everything you need to know about orders, shipping, returns and your pet.
We've Got Answers
How long does shipping take?
Orders are processed within 24–48 hours and typically arrive within 7–15 business days worldwide, depending on your location. You'll receive a tracking number by email as soon as your order ships.
Do you ship worldwide?
Yes! We ship to over 190 countries, with free shipping on orders over 199 AED.
What is your return policy?
We offer a hassle-free 30-day return guarantee. If you're not completely happy, contact us and we'll arrange a refund or replacement. See our Refund Policy for details.
How can I track my order?
Head to our Track Your Order page and enter the tracking number from your shipping confirmation email.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay — all through a secure, SSL-encrypted checkout.
Are your products safe for my pet?
Absolutely. Every item is hand-selected and quality-checked, with your pet's safety and comfort as our number-one priority.
How do I contact you?
Email us any time at support@petaaura.com or use our Contact page — we reply within 24 hours.